Frequently Asked Questions
Everything you need to know about our fresh artisan treats.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and shipped within hours of leaving the oven. We use specialized moisture-retaining packaging and expedited shipping to ensure your treats arrive with that 'just-baked' taste and texture.
Do you offer options for those with dietary restrictions?
Yes, we have a dedicated selection of gluten-free, vegan, and nut-free products. While we take every precaution to prevent cross-contamination, please note that all our items are prepared in a facility that handles wheat, nuts, and dairy.
What is your local delivery radius?
We offer same-day local delivery for orders placed before 11:00 AM within a 15-mile radius of our main bakery. You can check your eligibility by entering your zip code at checkout.
How should I store my pastries once they arrive?
Most of our breads and pastries are best kept in an airtight container at room temperature for 2-3 days. For longer storage, many of our items can be frozen for up to one month and reheated in the oven.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours of delivery with a photo, and we will provide a replacement or refund.
Can I place a custom order for a special event?
Absolutely! We specialize in custom cakes and catering platters for weddings, birthdays, and corporate events. Please contact our events team at least 7 days in advance for custom requests.