Returns & Exchanges
At Padoca Bakery, we take pride in our fresh-baked goods and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your bakery items for any signs of damage, spoilage, or fulfillment errors.
Document Issues
Take clear photographs of the product and packaging if there is a quality concern, as this helps us improve our baking and shipping processes.
Contact Support
Email our team within 24 hours of delivery at [email protected] with your order number and the photos you captured.
Resolution
Our team will review your claim and either issue a full refund to your original payment method or schedule a fresh replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing